Club Info

Technology Transition Contact Form

Having Trouble? We’re Here to Help.

 

As we transition to our new technology systems, you may run into a few bumps along the way — and we want to make it easy to get them fixed fast.

If you’re experiencing issues with the website, trouble logging into the app, need to update your personal information, or have any other technology-related questions, please complete the short form below.

Your submission will go directly to our support team, who will review the issue and follow up with you as quickly as possible.

Thank you for your patience and partnership as we make these improvements to enhance your member experience.

Please Complete the Form Below for Any Technology Transition Related Issues

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LAST NAME(Required)
Please select all that apply

System Migration Update

Effective Saturday, November 1

Over the past several weeks, our Arcis Golf Technology Team has been on-site preparing for the upcoming system migration. We’re excited to announce that the official system conversion will take place Saturday, November 1.

Below you’ll find everything you need to know about what’s changing and how to access the new systems moving forward.

ForeTees ClubCentral App

Tee times, racquet reservations, kids club, group fitness sign-ups, member statements, dining reservations, and event registrations will now be managed through ForeTees.

You can access all of this through the ForeTees ClubCentral App or the members-only section of The Woodlands Country Club website.

Mobile App Setup (Starting November 1)

  1. Download ForeTees ClubCentral from the Apple App Store or Google Play.
  2. Tap “Email me my credentials” and enter the email tied to your club account.
  3. Log in using the credentials emailed to you.
  4. Choose either the ForeTees icon or the Woodlands logo when prompted.
  5. Once logged in, the app will keep you signed in—no need to remember your credentials.
Note: If you and your spouse share an email address, only the primary account holder will receive login credentials. Each member must use their own credentials for proper access. If your spouse or dependents have their own email addresses, please email woodlandsinfo@arcisgolf.com so we can update our records.

Need help?
If the steps above don’t work, contact woodlandsinfo@arcisgolf.com or call 281.863.1400.
All existing à la carte and event reservations have been transferred to the new platform.

Website Access

On Saturday, November 1, you’ll receive an email with a one-time link to set your password for the members-only section of the new website: www.thewoodlandscc.com. Please complete your setup before exploring the site.

Important: Our system supports both primary and secondary members. If your spouse or secondary member does not receive a login email by 5:00 PM on November 1, contact woodlandsinfo@arcisgolf.com or call 281.863.1400 so we can update their email address.

Booking Tee Times & Courts on the Website

  1. Log in to the members-only area (Login button at the top right).
  2. From your Member Experience Center, click Book a Tee Time or Reserve a Court.
  3. To return to your Member Experience Center, click My Membership in the top-right corner.
Note: ForeTees Racquet will be introduced in phases. For now, Court Reserve will continue to be used. When selecting “Reserve a Court,” you’ll automatically be redirected to Court Reserve via single sign-on.

Accounting & Statements

  • Your November statement will look slightly different due to the new point-of-sale system. All charges will now be itemized within the statement body.
  • Access to prior statements (before November 1) will no longer be available through the previous system.
  • October balances will appear in the new system by November 10.
  • All members are now enrolled in e-statements.
  • The credit card surcharge for autopay and private event payments is now 2.75% (reduced from 3%).
  • Monthly statements will be emailed on the 1st of each month (or next business day).
  • Autopay will run on November 25, and beginning in December, on the 15th of each month (or next business day).
  • Members can make non-autopay payments online through the website or ForeTees app under “Online Statement.”

Need assistance?
For charges before November 1 or missing October statements, please contact Vanessa Mills, Club Accountant.

Club Communications

We’re moving to a new email platform, so club messages may look a little different going forward. To ensure you receive all communications:

  • Check your Spam, Junk, or Promotions folders.
  • Mark club emails as “Not Spam” or drag them to your Primary inbox.
  • Add memberservices@arcis.life and no_reply@arcisgolf.com to your safe sender list.

Look for our first message on Sunday, November 2, titled: “Welcome to Our New Email Platform.”
If you don’t see it, please search all folders.

Not receiving emails?
Contact woodlandsinfo@arcisgolf.com or call 281.863.1400 to confirm your information.

Final Note

While we’ve conducted extensive testing to ensure a smooth transition, some unexpected issues may arise. Our IT and regional support teams will be on-site throughout the week to assist members and staff and will work quickly to resolve any issues.

We appreciate your patience and look forward to launching this new technology at The Woodlands Country Club.

David Sizelove, CCM
Regional Manager
The Woodlands Country Club
David.Sizelove@arcisgolf.com

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